FAQs

HerbaActivo offers a range of nutrition, wellness, sports nutrition and skincare products, including Formula 1 shakes, protein products, healthy snacks, hydration products, vitamins and supplements, sports nutrition, skincare and selected accessories.

Product availability may vary by country.

No. HerbaActivo is an independent UK-based reseller and is not Herbalife Nutrition Ltd.

All products sold by HerbaActivo are sourced through authorised distribution channels and supplied in original, sealed packaging.

Yes. Free delivery is available depending on the destination and order value.

United Kingdom: FREE on orders £60 and over.
Ireland: FREE on orders €79 and over.
Italy: FREE on all orders.
Mexico: FREE on all orders.
Switzerland: FREE on orders CHF 98.99 and over.

Yes. HerbaActivo uses Shopify's secure checkout and supported payment providers to process online orders and payments securely.

Orders are normally processed within 1 business day, Monday to Friday. Orders placed on weekends or public holidays will be processed on the next business day.

Estimated delivery times depend on the destination.

United Kingdom: 1–2 business days
Ireland: 3–5 business days
Italy: 1–3 business days
Mexico: 3–5 business days
Switzerland: 2–5 business days

Delivery times are estimates and may occasionally be affected by the carrier or circumstances outside our control.

Yes. Where tracking is available, you will receive tracking information after your order has been dispatched.

Shipping methods vary by destination and the available option will be shown at checkout.

We use tracked delivery services where available, including Royal Mail, DPD, DHL, Estafeta and other appropriate local delivery services.

HerbaActivo currently delivers to the United Kingdom, Ireland, Italy, Switzerland and Mexico.

Product availability, prices and delivery options may vary by country.

United Kingdom: £5.99, or FREE on orders £60 and over.
Ireland: €8.50, or FREE on orders €79 and over.
Italy: FREE delivery.
Mexico: FREE delivery.
Switzerland: CHF 5.99, or FREE on orders CHF 98.99 and over.

The applicable delivery charge will be confirmed at checkout.

If your order has not arrived within the estimated delivery period, please check your tracking information first.

If you still need assistance, contact HerbaActivo by email or WhatsApp with your order details and we'll be happy to help.

We offer a 30-day return period. To be eligible for a return, products should be returned in their original condition and packaging.

Please contact us before returning an item so we can provide the appropriate return instructions.

To request a return, contact HerbaActivo by email with your order details and the item you would like to return.

We will provide you with the relevant return instructions.

Customers are responsible for return shipping costs unless the product is faulty, damaged, incorrect or there has been an error with the order.

Once your return has been received and inspected, we will confirm whether the refund has been approved.

Approved refunds will be issued to the original payment method. Your bank or payment provider may take additional time to process the refund.

Please contact us within 48 hours of receiving your order if an item is damaged, incorrect or missing.

Include your order details and, where appropriate, clear photographs so we can investigate and help resolve the issue.

If you would like a different product or flavour, please contact us before returning your item to check whether an exchange is possible.

Any exchange is subject to product availability and the condition of the returned item.

We accept a range of secure payment methods available through our online checkout, including major debit and credit cards and supported digital payment options.

The payment methods available for your country will be displayed at checkout.

Payment is taken when your order is placed and successfully processed through our secure checkout.

No. HerbaActivo is an independent reseller and does not manufacture the products sold on this website.

No. Information provided by HerbaActivo is for general informational purposes and should not be considered medical, nutritional, diagnostic or treatment advice.

Always follow the instructions provided with the product and seek appropriate professional advice where necessary.

You can contact HerbaActivo by email at hello@herbaactivo.com or by WhatsApp on +44 7923 363173.

You can also send us a message using the form on our Contact page.

Our customer support is available Monday to Friday. We aim to respond to enquiries as soon as possible, normally within 24–48 hours.

HerbaActivo is a UK-based online business.

HerbaActivo
68 Tennyson Road
Romford, RM3 7AH
United Kingdom