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Herba Activo offers a 30-day return period from the date you receive your order.
If you are not satisfied with your purchase, you may request a return, refund, or exchange within this period.
Returns
To request a return, please contact us with your order details. You may be asked to provide proof of purchase.
Unless the item is faulty, damaged, or incorrect, return shipping costs are the responsibility of the customer.
Refunds
Once the returned item is received and reviewed, refunds will be issued to the original payment method.
Damaged or Incorrect Items
If your order arrives damaged, incorrect, or incomplete, please contact us within 48 hours. We will arrange a replacement or refund where applicable.
Exchanges
To exchange an item, return the original item and place a new order once the return is accepted.
This policy does not affect your statutory rights.
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